F.A.Q.

Below we share answers to the questions we hear most often. Your questions are important to us. If you don’t find the answers you are looking for here, please send us a message to info@skitchen.com.au —we’re here to help!

About The Brisbane Sourdough Pan

What is the pan made of?

Iron 90.77%, Carbon 3.8-5.4%, Silicon 2.0-2.2%, Manganese 0.5-0.69%, Sulfur <0.15%, Phosphorus 0.51-1.12%

What are the pan's dimensions?

Regular Pan:
Lid: 420mm x 213mm x 140mm
Base: 320mm x 192mm x 127mm

Max Pan:
Lid: 390mm x 265mm x 137mm
Base: 310mm x 24mm x 125mm

How heavy is the pan?

Regular Pan:
Lid: 3.8kg
Base: 3.4kg

Max Pan:
Lid: 5.4kg
Base: 5kg

Shipping

How are shipping cost calculated?

We do our best to keep shipping costs down. Shipping is calculated on shipping distance and carrier delivery options. You can calculate shipping costs before entering your payment information.

Can I pick up my pan?

Yes if you would like to come to our offices at 22 Raynham St Salisbury Queensland, you can pick up your order. Our opening hours are 9am to 5pm Monday to Friday and please email or call before you come to ensure we have the Pan ready for you when you arrive.

Returns

Can I return an item?

The Brisbane Sourdough Pan is meant to last for generations, so we want you to be happy with your purchase. If you an not entirely happy with the product please email us at info@skitchen.com.au within 60 days to organise the return of the pan for a full refund of the Purchase price.

Please note you must pay for the pan to be returned to us in the original packaging.

Still need help? Send us an email!

For any other questions, please write us at info@skitchen.com.au